Booking & Cancellation Policy
A $300 Booking Deposit is required to hold the date and time for your wedding cake. If you wish to cancel your cake with us after making the Booking Deposit, the $300 can be refunded to you within 3 days of our receipt of the Booking Deposit. After 3 days, the $300 Booking Deposit is no longer refundable or transferrable.
Special Occasion Orders
At the time you place your order, you will be expected to pay for the order in full or with a 50% deposit. All orders must be paid in full 7 days in advance. If you wish to cancel an order after paying the deposit or full amount, you can receive a full refund up to 8 days before the event. If you cancel within 4-7 days before the event, we will issue a 75% refund. If you cancel 0 – 3 days in advance, no refund will be issued.
There are special circumstances in which we reserve the right to keep a portion of your payment if you cancel 8 days or more in advance. For example, if your order requires a special ordered item that has already been ordered or if we have begun work sculpting toppers for your order.